[Lynda] IT Service Desk: Management Fundamentals

Author Fancy Mills Released 7/31/2017 No service desk runs efficiently without proper oversight. Service desk managers are key to effective tech support teams—and industry-proven methodologies and tools are key to a manager’s success. This course covers the processes and tools new IT managers need to manage service desk staff and make service desk-related system decisions […]

[Lynda] Office 365 for Administrators: Supporting Users Part 2

Author Sharon Bennett Released 9/6/2017 Once your users are up and running with Office 365, they may experience more complex issues related to printing, version compatibility, and startup. This course provides Level 1 IT administrators with an overview of common end-user support requests related to Office 365. Learn how to fix Word formatting issues, find […]

[Lynda] Office 365 for Administrators: Supporting Users Part 1

Author Sharon Bennett Released 8/24/2017 Transitioning your company to Office 365? This course provides Level 1 IT administrators with an overview of the most common end-user support requests related to Office 365. Get a quick recap of Office basics, including the features of Word, Excel, PowerPoint, Outlook, Skype, OneDrive, SharePoint, OneNote, Access, Delve, Yammer, Publisher, […]